For operational and executive directors of services Corporate Responsibility and Access to essential services

Setting up action plans and monitoring their implementation in the field.

Upcoming Sessions


In English 28 - 30 October 2019

5 days - 1720 €

  • Montpellier

    In English 28 - 30 October 2019

    5 days - 1720 €

  • Montpellier

    In English 14 - 15 November 2019

    5 days - 880 €

Also available at Montpellier

Any questions?

Send us an E-mail

Call us at + 33 4 67 04 71 41

Pour les directeurs généraux Corporate Responsibility and Access to essential services

For whom

  • Executive Directors
  • Exploitation Directors
  • Financial Directors
  • Executive Officers
  • Managers

Why follow this training?

The Water for All Chair offers thematic specialized sessions.

  • They bring together industry experts and are open to any water and sanitation professional.
  • Come and learn about the operational management of your unit and the operating processes, acquire new practices and new tools.
  • Innovate and upgrade your knowledge in the perspective of the evolution of your career.
  • Restructure your teams and equip your employees with new practices and organizations to support the reform of the sector.
  • Lead your drinking water or sanitation service towards excellence in continuity, quality, sustainability and accessibility.

Training contents


  • Analyze the political and social context of the service by identifying the internal and external stakeholders, their motives and practices.
  • Construct a tailored consultation and communication strategy.
  • Be capable of producing a diagnostic reflecting the reality of accesses to essential services in the territory.
  • Implement appropriate solutions that transform informal users into customers with rights and responsibilities.



  • Methods used to identify and analyze the motives and practices of the service stakeholders: staff, customers, unconnected population, political authorities, civil society, universities, NGOs, education and health sectors, religious groups, etc.
  • Advantages and constraints that these stakeholders bring to the service development.
  • Develop an action plan for partnerships and communication based on the resulting analysis.
  • Understand the issues involved in populations excluded from access to essential services, make a diagnostic of the situations and propose suitable solutions.

The module will be divided into four stages:

  • analysis of the issues and controversies involved in enabling access to essential services in marginalized urban areas and/or for occupant who are excluded from access to conventional, essential (network) services.
  • work on diagnostic tools for urban situations, to identify stakeholders, and characterize the relations between stakeholders.
  • consultation practices to reinforce the dialogue between stakeholders (from the service provider point of view).
  • develop a strategy and an action plan.



  • Understanding of the concepts and methodologies of social engineering
  • Improved well-being: Conflict management, emotional intelligence, team meetings, leadership, skills transfer, adaptation to the context, Responsible, Accountable, Consulted and Informed (RACI), etc.
  • Improved understanding: Sustainability of public water management and sanitation projects, gender issues, stakeholders, the right to water and sanitation, poverty and exclusion, urban planning and public utilities, the cultural issues involved in water and hygiene, etc.
  • Improved action: Participatory methodologies: Tools (Visualization, Metaplan, SWOT matrix, etc.) construction of a participatory management model for public water and sanitation services, case studies.



  • The real obstacles to universal access to the water service in developing countries, Sarah Botton, Alexandre Braïlowsky, Sarah Matthieussent, May 2005
  • Defining new intervention models that better reflect the political and cultural dimensions of the management of public water and sanitation services, A. Braïlowsky
  • Buenos Aires, Argentina (1993-2006) and La Paz, Bolivia (1997-2007) – The inability of work based on shared interests: A cross-sector approach to the La Paz and Buenos Aires contracts, A.Braïlowsky, February 2007
  • Adapting supply to demand in emerging countries: towards a logic of processes and shared social responsibility, A. Braïlowsky, S. Botton
  • Social engineering, a pre-requisite for the sustainability of development projects, A. Braïloswky