For operational and executive directors of services Leadership and Ethics

Setting up action plans and monitoring their implementation in the field.

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Pour les directeurs généraux Leadership and Ethics

For whom

  • Executive Directors
  • Exploitation Directors
  • Financial Directors
  • Executive Officers
  • Managers

Why follow this training?

The Water for All Chair offers thematic specialized sessions.

  • They bring together industry experts and are open to any water and sanitation professional.
  • Come and learn about the operational management of your unit and the operating processes, acquire new practices and new tools.
  • Innovate and upgrade your knowledge in the perspective of the evolution of your career.
  • Restructure your teams and equip your employees with new practices and organizations to support the reform of the sector.
  • Lead your drinking water or sanitation service towards excellence in continuity, quality, sustainability and accessibility.


  • Identify the strengths that make up the core values ​​of a leader in the context of a water and sanitation service.
  • Position this dimension in the particular situation of an emerging country and in a framework of change management.
  • Keep your objectives and transmit them to your teams from close management to middle management to field teams.
  • Work gradually over time by changing behavior.


  • Unavoidable dimension for improving the functioning of water and sanitation services
  • What it covers
  • How to take it into account and find solutions at every level of your business

Training contents


  • Identify the forces that are the essential values of a leader in the context of a water and sanitation service.
  • Place this issue within the specific circumstances of an emerging country and a change management framework.
  • Stay focused on goals and transmit this focus to management teams, from middle management to field teams.
  • Accomplish work gradually over time by changing behaviour.



  • Determine factors of leadership in a change situation depending on the type of employees and stakeholders involved.
  • Essential qualities that inspire teams to follow a leader; traps to avoid; anticipate situations; promote trust.
  • Motivate others through example, keys to leadership in various difficult situations.
  • Impact of leadership on the organization of work.
  • Human behaviour and leadership values: setting the example by carrying out one’s duties.
  • Teamwork: advantages and challenges, operation in “project mode”.
  • Culture of Innovation: mobilize imagination, internal and external communication: unilateral or exchange.


  • Use ethics when confronted with corrupt practices and other forms of solicitation.
  • Possible answers for a manager.
  • Manage change and establish new ethical values within the company.
  • Work organisation and ethics: purchasing, public calls for tenders, indicators and monitoring, salary management, etc.
  • Decode practices that do not respect corporate ethics in the services rendered.
  • The major ethical principles of water and sanitation services and their application to dealings with user and customers.


Become a leader of change.


  • Aristotle (1985), Nicomachean ethics, Hackett (translated by Terence Irwin), Indianapolis
  • Argyris, C. & Schön, D. (1996), Organizational Learning: A theory of Action Perspective, Addison-Wesley Longman
  • Bibard, L. & Jenkins, A. (1999), Leadership, Uncertainty and Management Education, Proceedings of the 9th Colloquium on Business and Economic Ethics, IESE, Barcelona.