For operational and executive directors of services Customer and Exploitation (3 modules)

Setting up action plans and monitoring their implementation in the field.

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Pour les directeurs généraux Customer and Exploitation (3 modules)

For whom

  • Executive Directors
  • Exploitation Directors
  • Financial Directors
  • Executive Officers
  • Managers

Why follow this training?

The Water for All Chair offers thematic specialized sessions.

  • They bring together industry experts and are open to any water and sanitation professional.
  • Come and learn about the operational management of your unit and the operating processes, acquire new practices and new tools.
  • Innovate and upgrade your knowledge in the perspective of the evolution of your career.
  • Restructure your teams and equip your employees with new practices and organizations to support the reform of the sector.
  • Lead your drinking water or sanitation service towards excellence in continuity, quality, sustainability and accessibility.

Training contents

This training meets the need for universal accessibility of a public service such as the supply of drinking water and sanitation, knowing that the service must be financed by users.

Three modules are included:

  • Customer management (4 days)
  • Sanitation management (4 days)
  • Non-revenue water management (4 days)