For operational and executive directors of services Customer and Exploitation (3 modules)

The Water for All Chair offers thematic specialized sessions.

• They bring together industry experts and are open to any water and sanitation professional.
• Come and learn about the operational management of your unit and the operating processes, acquire new practices and new tools.
• Innovate and upgrade your knowledge in the perspective of the evolution of your career.
• Restructure your teams and equip your employees with new practices and organizations to support the reform of the sector.
• Lead your drinking water or sanitation service towards excellence in continuity, quality, sustainability and accessibility.

This training meets the need for universal accessibility of a public service such as the supply of drinking water and sanitation, knowing that the service must be financed by users.

Three modules are included:

• Customer management (4 days)
  
• Sanitation management (4 days)
  
• Non-revenue water management (4 days)