Operational management_immersion and case study in Ghana

Improve your operational skills


The AgroParisTech – SUEZ Chair offers you an international course including

  • An immersion in a renowned University – Kwame Nkrumah University of Science and Technology (KNUST)  for 10 days
  • A 10 to 20 year management case study carried out at the heart of a large scale water and/or sanitation service – Ghana Water Company  for 10 days

For whom?

Pour les professionnels du secteur de l'eau et/ou assainissement
  • Executive Directors
  • Head of services
  • Operational Directors
  • Financial Directors
  • Executive Officers
  • Managers
  • Engineers
  • Project managers

Training benefits

This 20-day international course will enable you to train in strategic management and its associated tools within a pedagogical strategy.

You will be able to share your professional experience with managers coming from different countries such as Uganda, Zimbabwe, Liberia, Palestine, Gambia, Ethiopia, Sudan, Zambia and Egypt.

The operational strategy course will train you to face the challenges of the reality on the ground. You will learn about new operational innovations. You will learn how to implement the sustainable development objectives set by the United Nations. You will be operational for Non Revenue Water (NRW) and sanitation.

Strengthen your service management knowledge

 Learning to cope with climate change

   Field surveys and analyses, especially in low-income neighbourhoods


Appropriate tools to improve your operational management of a service, in terms of climate change, for the management of underprivileged neighbourhoods and to apprehend operational innovation.

Service Management (3 days)

Human resources management:

  • Understanding the issues, the organization, and the careers
  • Analyze the 4 main functions: recruitment, compensation, job and skills forecasting, improvement of working conditions.
  • Knowing the influence of Big Data in HRM
  • Designing HR innovations
  • Argument for an investment in training
  • Mastering the various skills development tools
  • Development of an HR training plan
  • Understanding social management control and a key process for steering the company in order to develop the collective of an organisation.

Customer management:

  • To deepen the study of the structure of a Customer Department: Three models envisaged
  • Compare and define the types of overall organisation of a client department
  • Analyse the implementation of the legal framework: the rights and duties of the water company and the customer, the subscription contract and the water and sanitation service regulations.
  • To recover and keep control of the customers within its scope of activity.
  • Understanding the Smart Metering market around the world, remote reading of water meters, services associated with these technologies, multi-fluid, fears and objections to the solution, costing elements.
  • Understand the customer service approach and the call centre, online sale of products, products derived from the resource, setting up and analysing a call centre

Climate change (2 days)

Mobilisation of the water ressource:

  • To know the stakes of climate change for the different water resources (surface water, groundwater, non-conventional resources).
  • To discover new alternative techniques and methods of searching for water; their impacts, costs and energy requirements
  • To analyse resource mobilisation strategies by some cities in the world.
  • Drawing up an action plan for a water resources project

Carbon footprint:

  • Define the concept of greenhouse gases, climate change and the consequences for the functioning of a company, both for its activities and for the daily life of each employee.
  • Know the methodologies and tools for assessing greenhouse gas emissions for water and sanitation services (IPCC, GhG)
  • Interpreting the different emission factors in the field of water and sanitationTo be able to identify the emissions (direct and indirect) of a perimeter

City-wide renewable energy:

  • Identify the main issues and technical constraints (power density, high source variability, need for storage) and economic constraints (investment costs and the need for back-up).
  • Distinguishing the main categories of renewable energies and their impacts
  • Knowing the possible actions to measure, control, optimise and save energy consumption in a water and sanitation service
  • Knowing how to carry out an energy diagnosis of structuresPropose solutions for optimising the operation of equipment and processes
  • Compare innovative solutions to reduce GHG emissions by promoting the use of renewable energy sources.

Disadvantaged neighbourhoods (2 days)

Non-revenue water:

  • To know the economic, social and environmental factors of water losses in disadvantaged neighbourhoods
  • Assessing the water demand of a disadvantaged neighbourhood
  • Assimilate that the issue of water losses does not only concern the search for and repair of leaks, but that it is linked to all the activities of a water service.
  • Establish a policy to control and reduce water losses
  • Draw up a water loss management plan
  • Master innovative technical tools to measure unbilled water volumes and deduct the corresponding financial loss.
  • Design a strategy for real and apparent losses

Social engineering:

  • Understanding social water policies in the face of the constraints of underprivileged populations
  • Understanding the issues related to access to services for all
  • Understand the issues of governance and the role-playing game
  • Discover the tools and methods for diagnosing needs and solutions for access to services
  • Elaborate a draft action plan taking into account technical, socio-economic, political and institutional dimensions
  • Analysing the forces/constraints that stakeholders represent for the evolution and development of the service
  • Develop an appropriate consultation and communication strategy

Sanitation management:

  • Knowing the problems of wastewater and excreta sanitation in developing countries
  • Put in place strategies and technologies to reduce harmful impacts
  • Assess the different components of a sanitation programme (protection of public health and the environment, needs and means of the populations, technical feasibility, financing, communication, local capacity building, etc.).
  • Know the different methods of financing sanitation
  • Distinguishing categories of sanitation expenditure and costs
  • Mastering the tools for financing sanitation
  • Understanding urban sanitation governance and developing strategies for urban sanitation
  • Relationship between operators and the various stakeholders in the sector (local authorities, POPs, etc.)

Operational innovation (2 days)

  • To reinvent business processes
  • Improving the operational performance of a water company
  • Develop a strategy that allows for continuous digital improvement and digital transformation of processes
  • Understanding the different aspects of digital transformation
  • Knowing about new technical innovations
  • Analysing investment optimisation


10 days case study with Ghana Water Company Limited in Accra

Topics discussed: Diagnosis, immersion, prospective analyses and proposals for relevant actions in groups, including water and sanitation.

Lecturers from Ghana Water Company Limited

Professor Sampson ODURO-KWARTENG

Professor Geophrey ANORNU


hébergement hotel

Hotel or residence proposed by our local partner


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