Short Course in water and sanitation operational management – Immersion in Ghana

Improve your operational skills


The AgroParisTech – SUEZ Chair offers you an international course including

This immersion requires a minimum of 3 months registration before the beginning of the immersion, i.e. May 2021. You will be asked to prepare the case study and participate in preliminary webconferences in order to be at the same academic and professional level as the MS OpT auditors.

For whom?

Pour les professionnels du secteur de l'eau et/ou assainissement
  • Executive Directors
  • Head of services
  • Operational Directors
  • Financial Directors
  • Executive Officers
  • Managers
  • Engineers
  • Project managers

Training benefits

This 20-day international course will enable you to train in strategic management and its associated tools within a pedagogical strategy.

You will be able to share your professional experience with managers coming from different countries such as Uganda, Zimbabwe, Liberia, Palestine, Gambia, Ethiopia, Sudan, Zambia and Egypt.

The operational strategy course will train you to face the challenges of the reality on the ground. You will learn about new operational innovations. You will learn how to implement the sustainable development objectives set by the United Nations. You will be operational for Non Revenue Water (NRW) and sanitation.

  Meeting sustainable development objectives

 Learning to cope with climate change

   Field surveys and analyses, especially in low-income neighbourhoods

training benefits


Operational management during 10 days

Academic training: overall objectives

  • Increase operational and managerial strategy skills
  • Develop the leadership and skills to become a top manager
  • Enhance knowledge of service management, climate change and low-income neighborhoods
  • Respond to technical and socio-economic issues by taking into account the realities of the field
  • Know how to meet the United Nations’ sustainable development goals

1st periode: from May to August 2021 (on-line)

  1. Preparation of the case study by compiling data from your water and/or sanitation company
  2. Attendance as scheduled at preliminary webconferences with MS OpT auditors

2nd period: 13 to 26 September 2021 in University Kwame Nkruma in Kumasi

Service Management (2 days) with the following modules:

Culture of Human resources management (1 day) – Dr Hannah Vivian OSEI – KNUST

  • Understand the issues, the organization, and the businesses
  • Analyze the 4 main functions: recruitment, salary, forward-looking management of jobs and skills, improvement of working conditions
  • Designing HR innovations
  • Making the case for a training investment
  • Making the case for a training investment
  • Building an HR training plan

Customer management (1 day) – Samuel AKOMEA – KNUST

  • To deepen the study of the structure of a Customer Department
  • Regain and maintain control of the clientele within its scope
  • Understand customers, identify growth opportunities and generate more revenue streams
  • Understanding the customer service delivery approach and the call centre, online sales of products, derivatives from the resource, building and analysing a centre
  • To know and energize the different marketing strategies

Renewable energy (1 day) – Dr Ato QUANSAH – Energy center

Carbon footprint and sustainable energy citywide

Territorial management “pro-poor” (3 days) – Professor Kwabena Biriwum NYARKO – KNUST

  • Access to essential services
  • Urban management and governance
  • Water governance
  • Disadvantaged neighbourhood

NRW – Sanitation (2 days)

Option 1: Non-revenue water course – Fatima CARTEADO – M&F Do Brasil

Option 2: Sanitation course – Professor Sampson ODURO-KWARTENG – KNUST

Innovation (1 day) – Samuel AKOMEA – KNUST


3rd period: 27 September to 8 October 2021 in Ghana Water Company Limited in Accra

  • 10 days case study with Ghana Water Company Limited in Accra

The K-OPT GWCL case study carry from September 27th to October 8th 2021,
which aims to analyze the past and recent situation of 8 themes (institutional, governance, technical,
administrative, financial, legal, commercial, human resource) of GWCL, as well as to define a strategic
action plan of the structure, to consolidate the performance of the company in the medium term (10
years). The trainees play the role of the CEO of the company in question, who must make a set of
decisions, analyze the situation, formulate action plans relating to the water sector.

Primary pedagogical objectives:
To understand the experience of a water and sanitation service by discovering the
sociotechnical, socio-political, and financial trajectory (dynamics of stakeholders, technical
choices, constraints, change of tariff…)
1. Identify key points (human and non-human) for water management and sanitation
during 2000-2010 and 2010-2020;
2. Design a complete diagnosis of the water and sanitation service;
3. Identify the key measures and internal and external changes that have been taken
over this period.

Contrast the current situation with the past situation on the different themes.
1. Apprehend the dynamics of society’s retrospective in its environment, its past
evolution, its strengths, and weaknesses in relation to the main stakeholders.
2. Determine the common and opposing points of the two situations.
3. Identify the methods and the decisions made to understand the current situation of
the service.

Project several scenarios for 2030 in order to anticipate and apprehend uncertainties to
achieve and improve the results of the service;
1. Identify key questions for the future;
2. Define the target situation by 2030;
3. Propose strategic directions and actions based on the company’s skills based on the
scenario’s evolution in its environment.

Secondary pedagogical objectives:
▪ Reinforce knowledge of the issues of a water management service.
▪ Mastering the management tools learned in previous courses;
▪ Develop decision-making skills;
▪ Mobilizing skills of OpT training program.

The K-OPT case study is conducted on 3 temporal focal lengths:
1. Past 2000-2010;
2. Recent past 2010-2020;
3. Future 2020-2030;

Each focal length is treated according to three levels:
1. Within the company;
2. Outside (a stakeholder who has an influence in the company in the field of water and
3. Various hazards (environment: COVID, innovation, economics, politics…).

Each level is analyzed with the 5 dimensions/axis mentioned above, which allows the construction of
working groups accordingly:
1. Technic
2. Institutional – Governance – Legal
3. Commercial
4. Human Resource
5. Financial

Lecturers  in Kumasi

Professor Sampson ODURO-KWARTENG

Dr Hannah Vivian OSEI – KNUST


Dr Ato David QUANSAH – Energy center

Professor Kwabena Biriwum  NYARKO – KNUST

photo d'un employé de la chaire eau pour tous par agroparistech

Fatima CARTEADO – M&F Brazil


hébergement hotel

Hotel to be booked in Ghana





Alisa North Ridge Hotel



Grace Adams
Assistant Sales Manager
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