Short Course in water and sanitation operational management – Immersion in Ghana

Improve your operational skills


The AgroParisTech – SUEZ Chair offers you an international course including

  • An immersion in a renowned University – Kwame Nkrumah University of Science and Technology (KNUST)  for 10 days
  • A 10 to 20 year management case study carried out at the heart of a large scale water and/or sanitation service – Ghana Water Company  for 10 days

This immersion requires a minimum of 3 months registration before the beginning of the immersion, i.e. May 2021. You will be asked to prepare the case study and participate in preliminary webconferences in order to be at the same academic and professional level as the MS OpT auditors.

For whom?

Pour les professionnels du secteur de l'eau et/ou assainissement
  • Executive Directors
  • Head of services
  • Operational Directors
  • Financial Directors
  • Executive Officers
  • Managers
  • Engineers
  • Project managers

Training benefits

This 20-day international course will enable you to train in strategic management and its associated tools within a pedagogical strategy.

You will be able to share your professional experience with managers coming from different countries such as Uganda, Zimbabwe, Liberia, Palestine, Gambia, Ethiopia, Sudan, Zambia and Egypt.

The operational strategy course will train you to face the challenges of the reality on the ground. You will learn about new operational innovations. You will learn how to implement the sustainable development objectives set by the United Nations. You will be operational for Non Revenue Water (NRW) and sanitation.

  Meeting sustainable development objectives

 Learning to cope with climate change

   Field surveys and analyses, especially in low-income neighbourhoods

training benefits


Operational management during 10 days

Academic training: overall objectives

  • Increase operational and managerial strategy skills
  • Develop the leadership and skills to become a top manager
  • Enhance knowledge of service management, climate change and low-income neighborhoods
  • Respond to technical and socio-economic issues by taking into account the realities of the field
  • Know how to meet the United Nations’ sustainable development goals

1st periode: from May to August 2021 (on-line)

  1. Preparation of the case study by compiling data from your water and/or sanitation company
  2. Attendance as scheduled at preliminary webconferences with MS OpT auditors

2nd period: 13 to 26 September 2021 in Kumasi

Service Management (2 days) with the following modules:

Human resources management:

  • Understand the issues, the organization, and the businesses
  • Analyze the 4 main functions: recruitment, salary, forward-looking management of jobs and skills, improvement of working conditions
  • Designing HR innovations
  • Making the case for a training investment
  • Making the case for a training investment
  • Building an HR training plan

Customer management:

  • To deepen the study of the structure of a Customer Department
  • Regain and maintain control of the clientele within its scope
  • Understand customers, identify growth opportunities and generate more revenue streams
  • Understanding the customer service delivery approach and the call centre, online sales of products, derivatives from the resource, building and analysing a centre
  • To know and energize the different marketing strategies

City-wide sustainable energy (1 day)

Carbon footprint and sustainable energy citywide

Territorial management “pro-poor” (3 days)

  • Access to essential services
  • Urban management and governance
  • Water governance
  • Disadvantaged neighbourhood

NRW – Sanitation (2 days)

You have two courses options:

Option 1: Non-revenue water course

Option 2: Sanitation course

Innovation (1 day)

You have as well two courses options:

Option 1: Innovation for water service course

Option 2: Innovation for sanitation service course

3rd period: 27 September to 8 October 2021 in Accra

  • 10 days case study with Ghana Water Company Limited in Accra

You will have group work class based on 3 phases and 5 focal lengths

  • Phase 1: Presentation of the focus for the group work by a national expert based on local experience
  • Phase 2: Field visit with users and main local partners
  • Phase 3: reporting of work by groups

5 focal lengths:

  1. 2000 to 2006: pre-leasing analysis AVRL / interviews and diagnosis
  2. 2007 to 2012: analysis during leasing AVRL / interviews and diagnosis
  3. 2013 to 2020: analysis after leasing
  4. 2021 analyse: current situation including land on non-collective sanitation and recovered by-products
  5. 2021 to 2030: strategy and projections

Lecturers from RWESK in Kumasi

Professor Sampson ODURO-KWARTENG






Professor Geophrey ANORNU


hébergement hotel

Hotel or residence proposed by our local partner


For more information

Contact us

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