Engineer Mamdouh Raslan, President of the Holding Company for Drinking Water and Sanitation, stressed the importance of transferring technical and administrative skills and modern technologies in the areas of customer service, commercial sector development and digital transformation, and of using French organisations with extensive experience in these areas to prepare qualified and trained executives to support the sector and advance its subsidiaries.
He indicated that the Holding Company, in cooperation with AFD, AgroParisTech and SUEZ, organised a 5-day training for a number of executives from the Holding Company and its subsidiaries, to develop working mechanisms in the financial, commercial and customer service sectors, facilitating, simplifying and making flexible the procurement procedures, and establishing controls to ensure the accounting of actual readings, in order to ensure the provision of a distinguished service to the citizens.
Dr Refaat Abdel Wahab, Training Programme Manager and Research and Development Consultant at Holding for Drinking Water and Sanitation, stressed the importance of the transfer of expertise and the use of advanced technologies by French water companies to develop and improve customer and commercial services, which directly affect the citizen. He added that the theme of the training addresses the mechanisms of customer service development, the billing system and the number of subscribers, to arrive at the most important recommendations and guidelines that can be applied in the coming period.
Jean Antoine Faby, director of the French chair AgroParisTech – SUEZ, explained that one of the outcomes of the training launched by the Holding Company for Drinking Water and Sanitation in cooperation with the French authorities with the support of the French aid agency AFD and the French company SUEZ, is to improve financial and commercial aspects, develop customer service and create qualified leaders for the advancement of the drinking water and sanitation sector.
The training included a discussion on the mechanisms for developing a customer service management database, auditing and identifying the weaknesses and strengths of the subsidiaries in providing services to customers, in order to determine the criteria through which commercial and financial services can be developed.